DBA, Harvard Business School, Doctorate in Business Administration in Production/Operations Management, Office (White-Collar) Service Operations Focus., 1990.
MBA, Harvard Business School, Master in Business Administration with Distinction, General Management., 1982.
AB, Harvard College, Social Studies (Government and Economics), cum laude, 1978.
GSM OM861 B1
Operations Management in the Service Sector
SMG SM101 B1
Introduction to Business (for non-majors)