• Phone: 617-353-2032
  • E-Mail:  dell@bu.edu
  • Website: http://www.dellarocas.com
  • Office: 651
  • Office Hours: By Appointment
  • Address: Boston University Questrom School of Business
    595 Commonwealth Avenue
    Boston, MA 02215

Profile Summary

Chrysanthos (Chris) Dellarocas is the Richard C. Shipley Professor in Management at the Questrom School of Business and Director of Boston University’s Digital Learning Initiative. He is one of the world’s most cited scholars in the fields of online reputation and social media and has consulted on these subjects for corporations and the U.S. Federal Government. As Director of Boston University’s Digital Learning Initiative, Dellarocas leads a special projects team whose mission is to take advantage of the wealth of emerging opportunities for innovation in education and scholarship created by globalization and technological change.

Dellarocas holds Ph.D. and M.S. degrees in Computer Science from MIT and a Diploma in Electrical Engineering from the National Technical University of Athens, Greece. Prior to Boston University he taught at MIT's Sloan School of Management and at the University of Maryland’s R. H. Smith School of Business. Before pursuing an academic career he was a management consultant with Andersen Consulting (now Accenture) and McKinsey.

He serves on the editorial boards of Management Science and Information Systems Research, both considered top journals in the field of Information Systems. He has served as chair of a number of international workshops and conferences, including the ACM Conference on Electronic Commerce and the Workshop on Information Systems and Economics (WISE). Dellarocas is a recipient of numerous teaching, funding and merit awards, including the National Science Foundation's CAREER award and grants from Google and Microsoft. He holds 9 patents and is co-founder and advisor of a number of companies in the technology space.

  • Current CoursesOpen or Close

    GSM IS889 M1 Telecommunications and Business Networks

  • PublicationsOpen or Close

    Journal Articles:

      Dellarocas, C., Rand, W., & Katona, Z. (2013). Media, Aggregators and the Link Economy: Strategic Link Formation in Content Networks. Management Science, 59(10), 2360-2379.

      Dellarocas, C., de Ruyter, K., Buck, M., & Keeling, D. (2013). Destination Social Business: Exploring an Organization’s Journey with Social Media, Collaborative Community and Expressive Individuality. Journal of Interactive Marketing, 27(4), 299-310.

      Aral, S., Dellarocas, C., & Godes, D. (2013). Social Media and Business Transformation: A Framework for Research. Information Systems Research, 24(1), 3-13.

      Dellarocas, C. (2012). Double Marginalization in Performance-based Advertising: Implications and Solutions. Management Science, 58(6), 1178-1195.

      Dellarocas, C., & Bakos, Y. (2011). Cooperation without Enforcement? A Comparative Analysis of Litigation and Online Reputation as Quality Assurance Mechanisms. Management Science, 57(11), 1944-1962.

      Dellarocas, C., Bapna, R., & Rice, S. (2010). Vertically Differentiated Simultaneous Vickrey Auctions: Theory and Experimental Evidence. Management Science, 56(7), 1074-1092.

      Dellarocas, C. (2010). Online Reputation Systems: How to design one that does what you need?. Sloan Management Review, 51(3), 33-37.

      Dellarocas, C., Malone, T. W., & Laubacher, R. (2010). Harnessing Crowds: Mapping the Genome of Collective Intelligence. Sloan Management Review, 51(3), 21-31. MIT, Massachusetts.

      Yanhao, W., Pinar, Y., Christophe, V., & Dellarocas, C. (Accepted). Credit Scoring with Social Network Data. Marketing Science,

      Dellarocas, C., Sutanto, J., Calin, M., & Palme, E. (Accepted). Attention Allocation in Information-Rich Environments: The Case of News Aggregators. Management Science,

    Other Publications:

      Dellarocas, C., & Van Alstyne, M. (2013). Money Models for MOOCs. (8, 56, 25-28).: Communications of the ACM.

  • Research PresentationsOpen or Close

    Invited Lectures:

      Dellarocas, C. (Presenter & Author). Credit Scoring with Social Network Data, University of Texas, Austin, Austin, Texas. (October 12, 2015).

      Dellarocas, C. (Panelist). The “Sharing” Economy: Issues Facing Platforms, Participants, and Regulators, Trust mechanisms in the sharing economy, Federal Trade Commission, Washington, DC. (June 9, 2015).

      Dellarocas, C. (Presenter & Author). Credit Scoring with Social Network Data, Stevens Institute of Technology, Hoboken, NJ. (April 20, 2015).

      Dellarocas, C. (Presenter & Author). Credit Scoring with Social Network Data, Temple University, Philadephia, PA. (April 3, 2015).

      Dellarocas, C. (Presenter & Author). Credit Scoring with Social Network Data, Ross School of Business, University of Michigan. (September 26, 2014).

      Dellarocas, C. (Author Only). Attention Allocation in Information-Rich Environments: The Case of News Aggregators, Wharton School, University of Pennsylvania, Philadelphia, PA. (January 23, 2014).

      Dellarocas, C. (Author Only). TEDxAcademy 2013, Reinventing the University, TEDxAcademy, Athens, Greece. (September 28, 2013).

      Dellarocas, C. (Author Only). Attention Allocation in Information-Rich Environments: The Case of News Aggregators, U. Texas Dallas. (October 25, 2013).

      Dellarocas, C. (Author Only). Media, Aggregators and the “Link Economy”: Disruption and Innovation in Content Networks., University of California, Los Angeles. (November 22, 2013).

      Dellarocas, C. (Author Only). Attention Allocation in Information-Rich Environments: The Case of News Aggregators, Carlsson School, University of Minnesota, Minneapolis, MN. (April 19, 2013).

      Dellarocas, C. (Author Only). Attention Allocation in Information-Rich Environments: The Case of News Aggregators, Harvard Business School, Cambridge, MA. (November 26, 2012).

      Dellarocas, C. (Author Only). MIS Academic Leadership Conference, Where will MIS go in 2015? 2020?, Fox School of Business, Temple University, Philadelphia, PA. (November 1, 2012).

      Dellarocas, C. (Author Only). Media, Aggregators and the “Link Economy”: Disruption and Innovation in Content Networks, University of Utah, Salt Lake City, UT. (January 27, 2012).

      Dellarocas, C. (Author Only). Digital Marketing Conference, It's not about being on social, it's about Being Social, Indian School of Business, Hyderabad, India. (February 3, 2012).

      Dellarocas, C. (Author Only). Media, Aggregators and the “Link Economy”: Disruption and Innovation in Content Networks, Georgia Institute of Technology, Atlanta, GA. (April 28, 2012).

      Dellarocas, C. (Author Only). Attention Allocation in Information-Rich Environments: The Case of News Aggregators, MIT Sloan School of Management, Cambridge, MA. (April 25, 2012).

      Dellarocas, C. (Author Only). Media, Aggregators and the “Link Economy”: Disruption and Innovation in Content Networks, Wharton School, University of Pennsylvania, Philadelphia, PA. (April 12, 2012).

    Accepted Lectures:

      Dellarocas, C. (Author Only). Conference on Information Systems and Technology (CIST), Manipulating Reviews in Dark Net Markets to Reduce Crime, INFORMS, Philadephia, PA. (October 31, 2015).

      Dellarocas, C. (Presenter & Author). Statistical Challenges in Electronic Commerce Research (SCECR), Supplying and Attracting Talent: A study of firm duality in the job market, SCECR, Addis Ababa, Ethiopia. (June 22, 2015).

      Dellarocas, C. (Presenter & Author), Yanhao, W. (Author Only), Pinar, Y. (Author Only), & Christophe, V. (Author Only). CIST 2014, Credit Scoring with Social Network Data, INFORMS, San Francisco, CA. (November 8, 2014).

      Dellarocas, C. (Presenter & Author), Juliana, S. (Author Only), Mihai, G. (Author Only), & Bernadetta, T. (Author Only). SCECR 2014, The impact of elite vs. non-elite contributor groups in online social production communities: The case of Wikipedia, Tel Aviv, Israel. (June 12, 2014).

      Dellarocas, C. (Presenter & Author), Mihai, G. (Author Only), Juliana, S. (Author Only), & Bernadetta, T. (Author Only). Winter Conference in Business Intelligence, Understanding the “Few that Matter” in Online Social Production Communities: The Case of Wikipedia, Snowbird, Utah. (February 28, 2014).

      Song, Y. . (Author Only), Sahoo, N. (Presenter & Author), Srinivasan, S. (Author Only), & Dellarocas, C. (Author Only). Workshop on Information Technologies and Systems (WITS ’14), Uncovering Path-to-Purchase Segments in Large Consumer Population using Clustered Multivariate Autoregression (Best Paper Award), Auckland, New Zealand. (December 19, 2014).

      Dellarocas, C. (Author Only), Grigore, M. (Presenter & Author), Sutanto, J. (Author Only), & Tarigan, B. (Author Only). CIST 2013, Understanding the “Few that Matter” in Online Social Production Communities: The Case of Wikipedia., INFORMS, Minneapolis, MN. (October 6, 2013).

      Dellarocas, C. (Author Only), Sahoo, N. (Presenter & Author), & Srinivasan, S. (Author Only). CIST 2013, Channel Interactions on Path to Purchase and Beyond, INFORMS, Minneapolis, MN. (October 5, 2013).

      Dellarocas, C. (Presenter & Author), Sahoo, N. (Author Only), & Srinivasan, S. (Author Only). SCECR 2013, Demystifying the Path to Purchase: A State Space Modeling Approach, Lisbon, Portugal. (June 27, 2013).

      Dellarocas, C. (Author Only), Sahoo, N. (Presenter & Author), & Srinivasan, S. (Author Only). Workshop on Information Systems and Economics (WISE), The Impact of Online Product Reviews on Product Returns and Net Sales, Milan, Italy. (December 19, 2013).

      Dellarocas, C. (Author Only). Statistical Challenges in Electronic Commerce Research (SCECR), Attention Allocation in Information-Rich Environments: The Case of News Aggregators, Montreal, Quebec, Canada. (June 28, 2012).

      Dellarocas, C. (Author Only). Third Annual Conference on Internet Search and Innovation, Media, Aggregators and the “Link Economy”: Disruption and Innovation in Content Networks, Northwestern University, Chigaco, IL. (June 22, 2012).

  • General ServiceOpen or Close

    Service to the School:

      National, Boston University, Committee Member, Director of Teaching and Learning Search Committee. (June 1, 2015 - November 30, 2015).

      International, Boston University, Committee Chair, Metropolitan College Dean Search Committee. (September 1, 2015 - December 15, 2015).

  • Conference ActivitiesOpen or Close

      2012 ACM Conference on Electronic Commerce, ACM, Committee Member. (June 4, 2012 - June 8, 2012).

  • Editorial And Review ActivitiesOpen or Close

    Dellarocas, C. Management Science, INFORMS, Associate Editor, International, Standing Editorship (Edited Multiple Publications), Appointed, Academic. (January 1, 2005 - Present).

    Dellarocas, C. Information Systems Research, INFORMS, Editor, International, Standing Editorship (Edited Multiple Publications), Appointed, Academic. (January 1, 2009 - December 31, 2013).

    Dellarocas, C. Special issue on "Social Media and Business Transformation", Information Systems Research, Special Issue Editor, International, One-Time Editorship (Edited One Issue, Edition, Etc.), Appointed, Academic. (January 1, 2012 - December 31, 2012).

  • Awards and HonorsOpen or Close

    Best Paper Award, Workshop on Information Technologies and Systems (WITS), Research. (December 18, 2014).

    For paper: Uncovering Path-to-Purchase Segments in Large Consumer Population using Clustered Multivariate Autoregression, Workshop on Information Technologies and Systems (WITS ’14), Y. Song, N. Sahoo, S. Srinivasan, and C. Dellarocas. WITS 2014 Best Paper Award


  • Web LinksOpen or Close

  • DirectorshipOpen or Close

    Director, Digital Learning Initiative